As of March 2024, we are located at 108-1029 View Street, in the Jukebox Building. There is paid street parking available on both sides of the block, as well as on surrounding streets.

Our business hours may change seasonally to best suit our business needs. We will always update our website and socials to reflect our most accurate hours. Currently, our hours are as follows: SUNDAY 12-4 MONDAY 12-4 TUESDAY CLOSED WEDNESDAY 12-6 THURSDAY 12-6 FRIDAY 12-6 SATURDAY 12-6

We do not have a phone number at the shop. If you need to get in touch with us, you're welcome to send us an email at riseconsignmentyyj@gmail.com or send us a DM on Instagram @rise.consignment Due to a high volume of messages with similar questions, we ask that you read through our FAQ and Consign pages before contacting us.

At Rise Consignment, we strive to make the consignment process as easy as possible. We accept consignment any time that we're open unless otherwise stated on our 'Consign' page, homepage, and social media. We may have to pause intake from time to time due to seasonal changes or a large backstock of inventory. All new consignors must read and fill out a consignor contract. These terms are non-negotiable and all must be agreed to in order to consign. We accept up to 1 industrial garbage bag per person, per day. If you have more than this amount to consign, please come back on consecutive days. Bring your freshly washed and dried clothing that fits our current criteria into the shop. We do not typically look through items on the spot. We pick out what we know will sell from the items you give us. For the items we don't take, we donate to local charities or give them back to you. We give you 3-5 business days to collect anything we can't take, if pickup is your preference. Information on pickup/donation is given in a consignment follow-up email. We price, list, and sell your items! You get 40% of what the items sell for. (items go on sale for 50% off after 30 days on the floor and may be subject to other periodic sales.) You check back in with us to see how your items are selling. You can spend your consignor credit in-store, or receive an e-transfer from us (minimum $20 payout) It is up to you how often you check in with us, but we recommend waiting at least 2 weeks after dropping off before your first check-in to make sure your items have had a chance to hit the sales floor and have multiple people shop through them. All items expire after 60 days on the floor and will be donated to local, deserving charities if unsold. We do not offer end-of-season pickups. Please note we do not buy items outright and operate as a traditional consignment platform. ​

It is up to you, the consignor, to contact us about the status of your account. Please contact us via email, Instagram, or come into the shop. You are welcome to check in as much or as little as you'd like. We do not have the capacity to contact every consignor each time something sells. Any amount of money on your account can be used as store credit towards a purchase in-store. You can also request an e-transfer payout from us. We do not offer cheques or cash. The money in your account never expires, and remains in your account until a payout is requested, or it is used towards a purchase. To receive an e-transfer from us, your balance must be $20 or above. In the circumstance that all of your items have sold and your final balance is under $20, we can still send you that amount. E-transfers are sent out once weekly in bulk to all who have requested one that week.

We will always update our website and socials with to-the-minute information on when and what we are accepting. Scrolling through our 'Consign' page is the best way to find out what we're currently looking for. You can also have a look at our Pinterest page which we have categorized into seasonal consignment inspiration. We accept quality, seasonally appropriate clothing for young adults of all genders. Items must be freshly washed and dried, and be free from odours, stains, pet hair and other imperfections.

While we understand it can seem like quite a trip downtown for some people, we cannot accept clothing solely based on photos or descriptions. We need to see the items in person to properly inspect the quality of the pieces and ensure there are no rips, stains, or other imperfections. Please read our guidelines on what we love to see consigned.

While the reasons we may reject items are often nuanced, there are a few standard reasons for rejection. Items will be rejected if they are stained, well-worn, ripped or pilled, out-dated, out of season, stretched or shrunken, smelly or hairy, or too high-end. We may also reject items if we currently have too many similar items in stock that are slow to sell. Please remember consignment policies and our decisions are never personal and our rejection of any of your items is not a rejection of you as a person.

No. Any items that we accept on consignment that expire within our inventory (aka don't sell) are automatically donated to local, deserving charities. This is a policy that sets us apart from a lot of other consignment stores, but it works best for us. This is often our most contentious policy, so we like to make sure everyone is aware of it. This is written into our consignment contract, made clear on our "consign" page, and we speak proudly about our donation partners. None of our policies are negotiable, so we ask that you are ready to part ways forever with all items you choose to consign.

We are currently partnered with 1Up Single Parent Resource Centre, the Burnside Gorge Community Association, The Quadra Village Community Centre, and Island Health Encampment Outreach, all of whom offer free clothing rooms or direct distribution for communities in need. We never donate to large for-profit or controversial thrift stores such as Value Village or Salvation Army. We are always open to expanding our donation roster. Please email us at riseconsignmentyyj@gmail.com if your charity is interested in partnering with us.

No, we do not offer holds for any reason or any amount of time. As each piece is one-of-a-kind we operate on a first-come, first-served basis. If you see something on our Instagram stories that you are interested in, we ask that you are sure you're ready to purchase it based on photos alone. We do not offer refunds and cannot accept a deposit in place of holds.

Consignors can earn reward points when they shop at Rise Consignment. For every $10 that a consignor spends, they will receive 1 reward point. 1 point = $1 After a consignor has been awarded 5 points (or more) they are welcome to use these points to receive money off their next purchase. For example, a consignor spending $56 will earn 5 reward points, which is equal to $5 that can be applied to a future sale. A consignor may choose to spend or build up their reward points, similar to consignor credit, but must have at least 5 points to spend them. Reward points and consignor credit never expire. Reward points can only be spent in-store. If a consignor makes a purchase on our online store, they are welcome to add a comment to the "customer notes" at checkout to ask for points from that sale to be added to their account. Points will not be automatically added from online sales. Reward points are only available to consignors, not regular customers. As soon as someone is added to our software as a consignor, they are able to collect and use points.

Yes, we offer private shopping experiences at Rise Consignment. We have 3 tiers of private shopping experiences to choose from, including optional add-ons like bubbly, local charcuterie from Island Fresh Charcuterie, and tarot readings from Delicate Realms. We can accommodate between 2-12 people, depending on the tier. These parties are hosted at the storefront after hours and we do our best to accommodate any special requests. You can request to book a private party with us on our Private Shopping page.

All items on our online store are also available in-store, but not all of our in-store items are online. We add our favourite, quality, and clearly labelled items to the online store weekly. You can view items in individual categories, such as tops or bottoms, or choose to browse our new arrivals or sale sections. Within each category, you can also narrow down your search by choosing popular brands or sizes. Our checkout is hosted by PayPal, but if you don't have a PayPal account, you can click "checkout as guest" to use a debit or credit card.

Unfortunately, we cannot offer the option to use your consignor credit towards online purchases due to limitations with our software. You're welcome to contact us to see if you have a balance, and we can e-transfer you any amount over $20 to help reimburse your purchase.