Rise Consignment Closure FAQ

 

Why are you closing the business?

Simply put, Rise can no longer afford to operate. Despite my deep belief in Rise’s mission (reducing landfill waste and keeping fashion circular), rising costs, economic strain, and unexpected expenses over the past year have made the business unsustainable. Additionally, my health has been in decline, partially due to related stress. 

 

What are the alternative options to consigning with Rise Consignment?

While we admire other local shops, we also believe Rise offered something very unique. Other stores may be more selective or higher-priced. We encourage you to research which shop might be the best fit for your items.

 

What can I do with my lower-end/fast fashion items that only Rise accepts?

Wear them for as long as possible. Repurpose or upcycle what you can, offer items to local artists, or sell them online before they wear out. Most importantly, try to shop with longevity in mind and reduce your consumption of fast fashion where possible.

 

What hours will you be open during the final weeks of operations?

We’ll be open Thursday to Sunday, 12 - 4 PM through July 27th (closed July 19–20). Hours may shift based on stock and traffic, so follow us on Instagram for real-time updates.

 

Can I pick up the items that I consigned, which are still in stock?

Yes! You must book a time slot so we can pull and prepare your items. Unclaimed and unsold pieces will be donated to our deserving charity partners at the end of July. Please book an appointment using the main site menu. 

 

How can I use my consignor credit?

Consignor credit can be applied towards purchases until our last day of business. We will not be able to pay out any outstanding balances from now on. Any credit earned from sales during our final days will not be redeemable after we close. We encourage consignors to shop as soon as possible. Gift cards will also be honoured through July. 

 

What will happen to my consignor account and personal information?

We will be cancelling the subscription to our consignment software upon closing the business, which will delete all consignor and customer accounts and relevant data. Additionally, we will shred and properly dispose of any documents which include consignors' names and/or contact information.

 

How can I contact you after the closure?

The Rise Consignment email will stay active until September 30, 2025, but we can’t guarantee a response. We truly appreciate your support and patience as we navigate the end of this chapter.

 

What if I’m upset/frustrated/disappointed?

That’s completely fair and valid! I know this situation may feel frustrating, but please know that I never wanted to leave anyone in a difficult spot, and I’m also disappointed that this is how things are ending. This decision came after many months of trying to stay afloat and making tough calls behind the scenes. I won’t be responding to individual complaints, and I’m deeply grateful to everyone who’s been part of Rise!

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THANK YOU!