FAQ

Curious about how things work at Rise? Check out these frequently asked questions, but feel free to contact us with other questions! 

@rise.consignment

riseconsignmentyyj@gmail.com

Where is your storefront?

Our storefront is opening September 10, 2022 at 621 Johnson St! We have collaborated with Bric a Brac Salvage and De Travail to bring you the collective, secondhand, vintage and locally made store of your dreams. 

How does your consignment process work?

We've tried to make it as simple as possible! 

Step One: Fill out our contract (emailed or printed out is okay!)

Step Two: Gather the items you want to try and consign with us, or request an in-home closet clean out

Step Three: We pick out what we know will sell from the items you give us. For the items we don't take, we donate to local charities, or give them back to you. Whichever you prefer!

Step Four: We price, list, and sell your items! You get 40% of what the items sell for. 

All of our consignment terms are listed in our consignor contract. Consignors must be willing to part with their consignment items!

how do i make money at rise? when do i get the money?

When you consign with us, we create you a consignor account. As your items sell, the money you earn gets added to your consignor account as store credit. You can choose to use your store credit towards purchases at Rise, or you can request an e-transfer payout once your account is above $20. 

It is up to the consignors to contact us about the status of your account. Money never expires and can be collected at any time. Please send us an email or DM if you're curious about your account. 

do i need to send photos of my clothing?

Nope! We don't need to see anything ahead of time - once you drop off your consignment items we'll go through it by hand to ensure the quality and trendiness of each piece of clothing. 

HOW DO CONSIGNMENT DROP OFFS WORK?

We accept consignment drop offs any time during store hours. We are open Tuesday-Saturday from 11-6. 

Consignment drop offs are limited to 1 garbage bag (or equivalent in reusable bags) per person, per day. If you have multiple garbage bags of consignment, you will be asked to bring the others back another time. 

Do I get my clothes back at the end of the season?

While filling out our contract, you have the option to decide to have back what we don't take for consignment, or have us donate whatever is leftover. We offer this option every time you consign, but once the clothes are in our hands, priced and ready to sell, we do not give items back. Clothes are given 60 days on average to sell, before being donated to deserving, local charities. In short, we do not give clothing back at the end of the season. 

Do you take children's or maternity clothing?

Unfortunately, we do not take children's or maternity items. There are some great options for these types of clothing in the Victoria area, but we're focusing on providing trendy, long lasting items for adults only. 

how do i buy items online?

Head on over to our "Shop" tab to be redirected to our online store where you can shop 24/7. Items are categorized by type (such as tops, bottoms etc.) but you can also sort by available sizes, and popular brands. We also always have a sale section with items at 50% off!

We offer $12 delivery to Victoria, Esquimalt, South Saanich and Langford. We ship Canada-wide and offer free shipping over $150!

You can also check out our Instagram page for updates on the shop and new products.